From Research to
System Design.

Once the service was understood, the next step was designing how it should operate. The artifacts below transformed research insights into workflows, business logic, information architecture and system interactions, before a single interface was created.

What's in this cluster

• Stakeholder MapWho touches the service, and where their interests meet.
• Ecosystem DiagramThe whole Home Service Operations Ecosystem on one page.
• Information ArchitectureWhat each role needs to see, and when.
• Workflow ArchitectureThe six interconnected workflows and how they hand off.
• Functional Workflow SpecificationDecision logic and system behaviour, written as pseudo code.
• Operational Workflow ArchitectureEcosystem-level map of how the six workflows connect.

The artifacts themselves are being prepared for the web. Until then, the ecosystem and workflow diagrams appear in section 03 of the case study.