OneCare
at Home.
In development
Patients needed care. Doctors needed visibility. Nurses needed to be there. Healthcare at home needed a better way.
The question that started it
Why do I have to drive to a doctor's office when I can barely get out of bed?
What this case will cover
- The limits of a video-only visitA doctor on a screen cannot check tonsils, palpate a stomach or take vitals. So who does the physical part of the exam?
- Triage by acuity, not by defaultMatching the cheapest qualified person to the need, rather than always dispatching a nurse.
- The market gapExisting options are telehealth chats or standalone home visits. Nobody pairs a technician physically present with a doctor on live video at the same time.
- The people involvedPatients, families at a distance, working parents, and the mobile medical professionals who would serve them.
This case study is being written. The finished example of how these are presented is the Home Service Operations Ecosystem.